Return Policy

At DynamRinse, we're committed to providing high-quality, eco-friendly products for healthier home environments. We want you to be completely satisfied with your purchase. Please read our return policy carefully to understand the terms and conditions for returns, exchanges, and refunds.

1. Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund. We also accept returns of opened items within 14 days if the product doesn't meet your expectations or is defective.

To be eligible for a return, your item must be:

• In the same condition that you received it
• In the original packaging, when possible
• Accompanied by the receipt or proof of purchase

2. Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized products
• Digital products or downloadable content
• Gift cards
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
• Products that have been used extensively beyond reasonable testing

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or call +1 (158) 657-5696 to request a return authorization.
2. Include your order number, the items you wish to return, and the reason for your return.
3. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
4. Package the item securely with all the original packaging materials, manuals, and accessories.
5. Include the RMA number on the outside of the package.
6. Ship the package to the address provided in the return instructions.

Please note that you will be responsible for the cost of return shipping unless the return is due to a defect or our error. We recommend using a trackable shipping service for all returns.

4. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. For payments made by check or money order, refunds will be issued by check.

Refunds include the purchase price of the product and any applicable taxes. Shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

If you need to exchange an item for a different size, color, or product, please follow the return process above and place a new order for the desired item. This helps ensure the fastest processing time for both your return and new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will provide instructions for returning the item and will cover the cost of return shipping. Depending on availability, we will either replace the item or issue a full refund.

Please take photos of any damaged items or packaging to help us process your claim more efficiently.

7. Late or Missing Returns

If you don't receive a refund within 2 weeks of shipping your return, please check your bank account again, then contact your credit card company or bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact our customer service team.

8. Sale Items

Items on sale can be returned according to our standard policy unless otherwise noted at the time of purchase.

9. Consultations and Services

For home wellness consultations and design services, we offer the following refund policy:

• Cancellations made at least 48 hours before a scheduled consultation are eligible for a full refund.
• Cancellations made less than 48 hours before a scheduled consultation may be charged a 50% cancellation fee.
• For ongoing service contracts, refunds will be prorated based on the services delivered.

10. Changes to this Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about our Return Policy, please contact us at:

DynamRinse
400 Broadway, Suite 200
New York, NY 10012
USA
Email: [email protected]
Phone: +1 (158) 657-5696

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